How does it work?
The device emits both energies at the same time, but each has a different function. Galvanic energy opens your pores, ensuring that the optical energy can easily access the follicles. The optical energy is absorbed selectively in the hair shaft and removes hairs in the fastest possible way. After each treatment, hair growth is reduced. Because the skin pores are open after treatment, you can apply a body lotion for perfect skin. The result leaves you with silky smooth skin with a radiant glow. The skin pores close by themselves.
How do I activate the eHPL technology?
The device emits eHPL technology in the form of a light pulse, which is delivered through an electrode plate located near the bottom of the device. To activate the eHPL technology, all you have to do is lightly touch the electrode plate with your fingers and hold the device on the desired hair removal area at the same time. Hold the device with one hand, with your fingers touching both the front (the light pulse button) and the back (the electrode plate). When you press the light pulse button, galvanic and optical energy are emitted to the treatment surface (the glass pane) in order to remove hairs. To learn more, watch a video of this process on our tutorial page.
Is it suitable for everyone?
The Infinity is suitable for both women and men. This device is not recommended for users with certain health conditions, so please make sure that you read the contraindications found in the Infinity user manual before you start your treatments.
What kind of age restrictions does the Infinity have?
The body undergoes a number of hormonal changes during adolescence, so treatments may be less effective to those going through puberty. As a general guideline, we recommend individuals under the age of 16 avoid using the Infinity, or any of our HPL hair removal devices. There is no maximum age for adults who want to use the device.
Is it effective on blonde, grey, red or white hair?
Infinity may work on blonde, grey or red hair if there is enough pigment to attract the light. We don't recommend it for those who have dark or very tanned skin with white-colored hair, as results will be minimal.
Can I treat myself if I have suntanned skin or after sun exposure?
The lowest energy level (1) is designed for safe use even after sun exposure. If you use energy levels 2 to 5, avoid exposure to the sun for four weeks before and two weeks after your treatment. This applies to all skin types, even those that don't seem to tan quickly.
In which areas can I use the device?
In general, the Infinity can be used on the body and face, except for the eye area, nipples and genitals. There are exceptions to this rule due to skin conditions and/or diseases. To learn more, please read the device manual carefully.
Does it provide safe hair removal?
Yes, with Silk’n, safety always comes first. The Infinity has been put through rigorous testing to ensure safe, long-term operation. The low energy used in Silk’n hair removal devices reduces its potential to cause harm or complications and contributes to your overall safety. eHPL technology can achieve long-term hair removal results at a fraction of the energy level used in professional light-based hair removal equipment.
Do treatments hurt?
Most users report no pain at all; instead, most report feeling a slight sensation of heat and tingling when a light pulse is emitted. Users with thicker and darker hairs may feel slightly more, but this subsides once the hair removal session is completed. For your convenience, this device has five energy levels that can be set according to your own sensitivity and tolerance. It is important that you don't treat the same area of skin more than once per hair removal session as this increases the likelihood of adverse effects.
What is the skin color sensor?
This is a built-in safety sensor which stops the device from emitting a light pulse if your skin tone is too dark for treatment. The sensor ensures that your skin is being protected.
How long does it take to remove my hair?
The time it takes for full hair removal can vary depending on the area of the body that is treated. Do you want to remove hair quickly? Silk’n Infinity can produce individual light pulses at automatic intervals. This gliding method is unique, ultra-fast and you can simply glide the device over your skin. With this method a full-body treatment takes less than 20 minutes.
How often should I use it?
Typical hair removal plan during a full hair growth cycle:
Treatments 1 to 8: Two weeks apart
Treatments 8+: Four weeks apart.
Maintenance: Treat as needed until desired results are achieved. From time to time some upkeep may be needed if growth is still visible.
How long should I continue treatment?
It will take six to eight months for desired results, however a typical full hair growth cycle can take 18 to 24 months. During this time additional sessions may be required in order to achieve long-term hair results. The duration of hair removal sessions varies per person according to their body area, hair colour and how the device is used.
When can I expect results?
As with any light-based or laser hair removal device, results are not immediate. In fact, hair may sometimes appear to be growing back after a hair removal session, but typically after two weeks many of these hairs will simply fall out. Also, hair grows in three different stages and only hairs in an active growth stage will be affected. Thus, hairs that are not active cannot be targeted. This is one of the main reasons why multiple sessions are required to achieve the desired result.
Why does it work without cartridges?
Silk'n Infinity contains enough pulses for a lifetime of full-body treatments, so no replacement cartridges are needed! There is no need to ever purchase a refill, saving you even more money.
Can I shave in between treatments?
Yes. For better results and a better experience, we recommend you shave before and in between treatments. We do not recommend you wax, because the hair shaft will be removed and therefore cannot be treated. Also, do not pluck or tweeze the hair out.
Why is my hair growing even though I treated it a week ago?
It is quite common for hair to appear as if it is still growing up to two weeks after a hair removal session. This process is known as ejection, and after about two weeks you’ll see that these hairs simply fall out. Please do not pull out the treated hairs, just let them fall out naturally.
How do I clean my device?
You can use Silk'n Cleansing Box (in some cases included in the Silk'n Infinity packaging or in case you only bought the Infinity device, then the Cleansing Box can be purchased separately) to disinfect your device. The blue LED-light actively kills bacteria, which makes sharing your device easy and convenient. It is also advisable to clean your device with a dry, clean cloth and a specially formulated cleaner for electronic equipment. Make sure you clean the treatment surface properly. Never immerse the device or any of its parts in water!
Do I need the Silk'n App?
You do not necessarily need the Silk'n App; your device will also function without it. But it is very helpful. The App has a handy tool to plan your treatments in a scheduler. When it's time for your next hair removal session, the App will send you automated alerts to notify you beforehand. This way, you will never forget a session again. You can download the app on Android and iOS devices.
If you do not wish to use the App, you can use the treatment plan schedule in the user manual.
Previously, I chose to lock my Silk'n device against unauthorized use. Now my smartphone is no longer available and my Silk'n Infinity is locked. How can I unlock my Silk'n device without my smartphone?
Press the POWER BUTTON in your Silk'n device for 7 seconds. The lock will be cancelled and your Silk'n device will be operational again.
Can this device be used on the private areas including genitals?
All Silk’n hair removal products are designed for body hair removal anywhere from the face (below the cheek bone) down. It is not recommended to use Silk’n on genitals (male or female). When we use the term 'genitals' we are referring to the complete genital area. We do not recommend treating directly on the genitals as this area has more sensitive skin, as well can has more pigmentation which puts you at a greater risk of an adverse reaction blistering. The bikini line is a common treatment area for Silk'n users, however you must be careful when getting too close to the genital area. The bikini line would be considered skin along the lower abdomen and between the legs that is exposed by bikini style undergarments. We do not recommend treating the genital area but consider completing a full bikini - which will be very close, but not a full Brazilian.
Can you place Aloe Vera Gel on your skin before zapping the device for hair removal?
It is important to do your treatments on clean dry skin. No additional gels are required. Make sure you shave the area so that the light pulse can reach the root of the hair follicle. After you have completed your treatment you may apply your lotions and gels.
Do you need to wear safety glasses (dark glasses) to use this? I have seen users on Youtube put glasses on, but others did not.
All our hair removal devices have been FDA cleared for use without any safety glasses. The flash you see is no more harmful than that of a camera flash. If you prefer you can look away or close your eyes as the device is flashing. Some customers prefer to wear sunglasses during treatment to avoid the bright flash. The device is also fitted with an added safety feature that does not allow it to flash without being in complete contact with the treatment area.
